Ask Aptiva is our assistant for understanding healthcare, insurance, and the cost of care — in plain language. It explains general concepts and points you to learn more. It does not give medical advice. In an emergency, call 911.
Please don’t share personal medical or identifying details. The assistant is for general education, not diagnosis or treatment. For anything about your specific situation, talk with a qualified clinician. In an emergency, call 911.
Frequently asked questions
What is Ask Aptiva?
An assistant that helps you understand conditions, insurance, and the cost of care in plain language, and points you to Hub articles to learn more. It is educational only.
Can it give me medical advice?
No. Ask Aptiva is educational only. It can explain how things work in general, but it won’t diagnose, recommend treatment, or tell you what to do in your specific situation. Always talk with a qualified clinician about your care.
Is my information private?
Please don’t share personal medical or identifying details. Conversations are handled by Intercom under a business-associate agreement, but the assistant is not the place to discuss your personal medical situation.
How much does it cost?
Nothing for you. Every guide and answer on the Hub is free to read — there is no paywall on the basics.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. Ask Aptiva is not for emergencies and cannot provide urgent or individualized medical guidance.
Educational use only. This content is general health and cost information — not medical advice, diagnosis, or treatment, and not financial, legal, or insurance-coverage advice. Specifics vary by plan and situation. Talk with a qualified clinician about your care and verify coverage with your insurer or provider. In an emergency, call 911.