Articles
Evergreen guides to care, cost & coverage
Plain-language reference articles, organized by pillar. Filter by topic below.
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What “in-network” really means
A network is the list of doctors, hospitals, labs, and other providers your insurance company has signed a contract with. In-network providers…
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How a claim is processed
A claim is the bill your provider sends to your insurance company asking to be paid for the care you received. Understanding…
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Denials and appeals: an overview
A denial is when your insurer refuses to pay for a service, in whole or in part. A denial is not the…
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How to Get a Referral
What is a referral? A referral is when one provider (often your primary care doctor) recommends that you see a specialist. Depending…
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How to Get a Second Opinion
What is a second opinion? A second opinion is when you ask a different provider to review your situation and share their…
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How your deductible works (in plain English)
If you have health insurance, you have probably seen the word deductible. It is one of the most important numbers on your…